Client Feedback

Client Feedback logs every piece of feedback received from a client — complaints, compliments, and suggestions — along with whatever corrective action was taken and whether it's been closed out.

A client complaint that's resolved informally and never recorded teaches the organisation nothing the next time something similar happens. Logging every piece of feedback, not just complaints, also means genuinely useful compliments and suggestions aren't lost either — both are signal about what's working and what isn't.

Each record captures the client, when the feedback was received, its nature (Complaint, Compliment, or Suggestion), a description, and — where applicable — the corrective action taken. A record is open until the matter is resolved, at which point it's marked closed with a closure date.

The list page shows every feedback record with its nature and status, and can be filtered and sorted by date received, nature, status, or when the record was created or updated. The detail page shows the full record; create and edit forms share the same fields.

• Client — required. Who the feedback came from.
• Date received — required.
• Nature of feedback — required. One of Complaint, Compliment, Suggestion.
• Description — required. What the feedback actually was.
• Corrective action — optional. What was done in response — most relevant for a Complaint, but available on any record.
• Status — open or closed. New records default to open.
• Closure date — optional. When the record was closed out.

Marking a record closed is a direct field edit like any other — there's no required corrective action or closure date before a record can be closed; both are free to leave blank.

There's no automatic link from a Complaint here to a Non-Conformance Report in the current version of the product — if a complaint warrants a full NCR investigation (root cause, correction, preventive action), that's raised as a separate record in that register, cross-referenced only by whatever text the two records share (client name, date, description), not a stored relationship.

Is Client Feedback the same as a Non-Conformance Report? No — Client Feedback is a lighter-weight log of anything a client raises; a Non-Conformance Report is a more structured investigation with explicit root-cause and corrective/preventive-action fields. Use this register for the initial record of what the client said, and raise an NCR separately if it needs a full investigation.