Internal Feedback

Internal Feedback logs feedback raised between departments within the organisation — complaints, compliments and suggestions — separately from feedback received from clients.

Cross-department friction (a handover that keeps going wrong, a process one team relies on that another team keeps missing) is exactly the kind of recurring quality issue that's easy to raise once verbally and then never actually track. A dedicated register gives internal process feedback the same visibility as client-facing feedback, instead of it only ever being discussed informally.

Each record captures which department the feedback is from, which department it's directed to, its nature (Complaint, Compliment, or Suggestion), a description, and when it was raised. A record can be acknowledged by naming who acknowledged it, and moves from open to closed once resolved.

The list page shows every record with its nature and status, filterable and sortable by date raised, nature, status, or when the record was created or updated. The detail page shows the full record, including the from/to departments and who acknowledged it; create and edit forms share the same fields.

• From department — required. Which department raised the feedback.
• To department — required. Which department it's directed to.
• Nature of feedback — required. One of Complaint, Compliment, Suggestion.
• Description — required.
• Date raised — required.
• Acknowledged by — optional. Who from the receiving department acknowledged the feedback.
• Status — open or closed.

Recording who acknowledged a piece of feedback is a plain text field, entered manually — there's no notification sent to the "to department" when a record is created, and no requirement to fill in "Acknowledged by" before closing a record.

Nothing is triggered automatically when a record's status changes — closing a record is a direct field edit, the same as any other, available to any user with edit access to this register.

How is this different from Client Feedback? Same shape (nature, description, status), but Internal Feedback is between departments within the organisation, while Client Feedback is from an external client — the two are separate registers with no shared or linked records.